AI receptionist built for HVAC contractors
Answer every emergency in under one second, book service calls 24/7, capture every estimate request — without hiring a night-shift dispatcher.
What HVAC contractors actually deal with
After-hours emergencies you can't answer
Furnace dies at midnight in January. AC compressor goes out Sunday afternoon. The homeowner is panicking and calls the first three HVAC listings on Google. Whoever picks up wins the job — and at 2am, that usually is not you.
Techs in attics can't answer the phone
Your best technician is on a roof or under a house when the next call comes in. By the time he checks his messages, the customer has already booked with someone else. Voicemail does not save the job.
Estimate request backlog during busy season
June and December buried you. The phone rang off the hook for replacement quotes, and half the leads went stale before anyone called them back. Lost revenue you will never recover.
Missed calls cost more than you think
A single missed AC service call is a $400-$600 ticket. A missed system replacement quote is a $6,000-$12,000 job. Even one missed call a day at average ticket value is $12,000+/month walking out the door.
What missed calls actually cost you
- 10 missed calls/week × 4 weeks = 40 missed calls/month
- 40 missed calls × ~30% would-have-converted rate = 12 jobs lost
- 12 jobs × $420 average ticket = $5,040 in monthly lost revenue
- Service replacements multiply this — one missed $8,000 install pays for EMOR for 4+ years
How EMOR handles real hvac calls
After-hours no-cool emergency
"Hi, my AC just stopped working and the house is already 85 degrees. Do you guys do emergency service?"
EMOR confirms 24/7 emergency service, asks for the address, system age, and whether the unit is making any noise. Checks your live calendar for the next available emergency slot, books the dispatch, and texts the homeowner a confirmation with the technician's ETA window.
Service call booked. Tech sees it on his dispatch board the moment he opens the app. Customer is reassured and stops calling competitors.
System replacement quote request
"My furnace is 22 years old and it's making a weird noise. I think I need a new one. What does that cost?"
EMOR explains you don't quote replacements over the phone (every house is different), asks for the home size, current system type, and whether they want an in-home estimate. Books the estimate visit and captures the lead with full detail.
High-value lead captured with home size, system type, urgency. Estimator shows up prepped instead of cold.
Maintenance plan inquiry
"Hey, do you guys do those yearly service plans where you check the AC and the heat?"
EMOR pulls your maintenance plan options from the knowledge base, walks the caller through the difference between basic and premium tiers, answers pricing questions, and either books the first visit or captures the lead for a follow-up call.
Recurring revenue customer enrolled or warm lead captured — without a human picking up the phone.
Built for the way HVAC contractors actually run
Sub-second answer time on every call
No "press 1 for emergency, 2 for new install" tree. The phone is answered before the second ring. For a homeowner with no AC in 95 degrees, that responsiveness is what keeps them from calling the next number.
Books directly into your dispatch calendar
EMOR checks live availability against your existing tech schedule and books the slot during the call. No "I'll have someone call you back" — the customer hangs up with a confirmed time.
24/7 without paying a night dispatcher
A live answering service costs $300-$1,000+/month and still routes most calls to voicemail-with-callback. EMOR handles the conversation end-to-end at a flat $149/mo and never sleeps.
Built for the way HVAC actually runs
Configurable for emergency vs. routine triage, after-hours vs. business-hours behavior, service area boundaries, and which job types you take. Not a generic AI bot retrofitted to your trade.
What HVAC contractors ask before signing up
Can EMOR Voice actually triage an emergency from a routine call?+
Yes. EMOR is configured per trade — for HVAC it knows that "no heat in winter" or "AC out and house is over 80" is an emergency, and it routes those into your emergency dispatch flow with priority. Routine calls (filter changes, maintenance scheduling) go into normal scheduling. You set the rules, EMOR follows them.
What happens when a homeowner asks for a replacement system price over the phone?+
EMOR is configured to never quote replacement system prices over the phone — the caller gets a polite explanation that pricing depends on home size, ductwork, and load calculation, and EMOR books the in-home estimate instead. You stop losing leads to "they wouldn't give me a number" while still avoiding the trap of quoting a job you haven't seen.
How does EMOR know my service area?+
You enter your service area during setup (zip codes, cities, or radius from a base address). When a caller asks if you serve their location, EMOR confirms or politely tells them they're outside the area and offers to refer them. No more "we drove 90 minutes for nothing."
Can it handle Spanish-speaking callers?+
Yes. EMOR detects the caller's language and conducts the entire call in Spanish if needed — no separate plan, no extra cost. For HVAC shops in Florida, Texas, California, and the Southwest, this captures a meaningful slice of inbound that English-only answering services miss.
What does EMOR do if a caller wants to talk to a real person?+
EMOR can transfer to your on-call number, your tech's cell, or a specific person you designate based on the situation (emergency vs. routine vs. office question). Most homeowners are happy to book through EMOR once they realize they're getting a real appointment immediately, but the human option is always there.
Does it integrate with my existing dispatch software?+
EMOR books into a calendar you control — Google Calendar, Outlook, or a dedicated EMOR calendar. From there, it syncs into ServiceTitan, Housecall Pro, and most field-service platforms via standard calendar integrations. Custom webhook integration is available on Professional and Enterprise plans for direct dispatch-board writes.
How long until it's actually live?+
Most HVAC shops are live in under 30 minutes. Sign up, walk through the onboarding wizard (your hours, service area, emergency rules, knowledge base for common questions), forward your business line to EMOR, and the next call is answered. Port the number permanently later if you want EMOR to be the system of record.
Stop losing hvac jobs to whoever picks up first.
Free trial. No credit card. Forward your number, hear EMOR answer like a real receptionist, decide before you spend a dollar.