Set up call forwarding on Google Voice

Google Voice has a verification step you can't complete alone — read this first.

Last updated May 3, 2026

These steps walk you through setting up call forwarding from your Google Voice business line to the EMOR number we set up for you during onboarding. The whole setup takes about 60 seconds.

Throughout these instructions, EMOR number means the number EMOR assigned to you during onboarding — you'll find the exact digits at the top of Settings → Phone in your dashboard, or on the forwarding setup screen at Settings → Phone → Set up forwarding. Where you see (555) 123-4567 below, substitute your actual EMOR number.

Easiest method: Google Voice settings

Go to voice.google.com and sign in.
Open "Settings" → "Calls".
Before adding (555) 123-4567 as a "New linked number", email inquiries@emorai.com and tell us you're forwarding from Google Voice. Google will call (555) 123-4567 with a 6-digit verification code — but (555) 123-4567 is the EMOR number we provisioned, not a phone you can answer. Our team captures the code from Google's verification call and sends it to you to enter in voice.google.com.
Once you have the verification code from us, add (555) 123-4567 as a "New linked number" and enter the code when Google prompts.
After the number is verified, set forwarding to ring this linked number first or only.

Google Voice's official help page for this method

Turning forwarding off

(remove in settings). Whichever method you used to turn forwarding on, the same place lets you turn it off.

A note on cost

If you plan to stay on EMOR long-term, consider porting your Google Voice number to EMOR instead — it removes the verification dance and unlocks SMS features.

What happens after forwarding is enabled

Calls to your published Google Voice number now route automatically to EMOR. The caller dials the same number they always have — they don't see the EMOR number, and the call sounds completely normal to them. EMOR's AI receptionist answers, handles the call, captures lead info, books appointments, and logs everything in your dashboard.

Back in your dashboard, click Verify forwarding works on the setup screen — EMOR will place a brief test call to your published number to confirm the routing is configured correctly. If the test passes, you're live. If it fails, the screen gives you specific troubleshooting steps.

Your text line is a separate number

Forwarding redirects voice calls only — texts don't forward. EMOR still handles SMS in full: booking confirmations, reminders, and AI text replies all send from the EMOR number. The catch is that it's a different number from your published Google Voice line. A customer who texts your published number reaches your personal phone, not the AI — so promote the EMOR number as your text line. EMOR gives you copy-ready lines for your website and signage right after setup. More on how forwarding works.

Want calls and texts on one number? Porting moves your number from Google Voiceto EMOR so everything runs on the number your customers already know — that's coming soon. For now, forwarding is the way to go live.

How call forwarding works

The mental model — and why SMS doesn't forward.

Should I port, forward, or get a new number?

If you're still deciding which option fits your business.

Why aren't my SMS messages working?

If you're forwarding and SMS features aren't functioning, here's why.

Still stuck? Email support — we usually respond within a business day.