Set up call forwarding on Verizon

Verizon Wireless: use the My Verizon app. Landlines (FiOS Voice): *72 works.

Last updated May 3, 2026

These steps walk you through setting up call forwarding from your Verizon business line to the EMOR number we set up for you during onboarding. The whole setup takes about 60 seconds.

Throughout these instructions, EMOR number means the number EMOR assigned to you during onboarding — you'll find the exact digits at the top of Settings → Phone in your dashboard, or on the forwarding setup screen at Settings → Phone → Set up forwarding. Where you see (555) 123-4567 below, substitute your actual EMOR number.

Easiest method: My Verizon app (most reliable for wireless)

Open the My Verizon app and sign in.
Tap your business line under "Devices".
Choose "Manage" → "Call Forwarding".
Enter (555) 123-4567 as the forwarding number and save.

Verizon's official help page for this method

Alternative: Dial *72 (landlines and older wireless devices)

From your business phone, dial *72 followed by (555) 123-4567 (no spaces).
Press the call button. You'll hear a confirmation tone.
Hang up. Forwarding is active.
On modern Verizon Wireless plans (LTE/5G), *72 sometimes doesn't take. If your test call to EMOR doesn't connect within a minute, use the My Verizon app method above instead.

Turning forwarding off

Dial *73from your business phone any time. You'll hear a confirmation tone. Calls go back to ringing your phone the way they did before.

A note on cost

If you're on a minute-capped Verizon plan (not unlimited), forwarded minutes count against your monthly minutes. Most modern unlimited plans aren't affected.

What happens after forwarding is enabled

Calls to your published Verizon number now route automatically to EMOR. The caller dials the same number they always have — they don't see the EMOR number, and the call sounds completely normal to them. EMOR's AI receptionist answers, handles the call, captures lead info, books appointments, and logs everything in your dashboard.

Back in your dashboard, click Verify forwarding works on the setup screen — EMOR will place a brief test call to your published number to confirm the routing is configured correctly. If the test passes, you're live. If it fails, the screen gives you specific troubleshooting steps.

Your text line is a separate number

Forwarding redirects voice calls only — texts don't forward. EMOR still handles SMS in full: booking confirmations, reminders, and AI text replies all send from the EMOR number. The catch is that it's a different number from your published Verizon line. A customer who texts your published number reaches your personal phone, not the AI — so promote the EMOR number as your text line. EMOR gives you copy-ready lines for your website and signage right after setup. More on how forwarding works.

Want calls and texts on one number? Porting moves your number from Verizonto EMOR so everything runs on the number your customers already know — that's coming soon. For now, forwarding is the way to go live.

How call forwarding works

The mental model — and why SMS doesn't forward.

Should I port, forward, or get a new number?

If you're still deciding which option fits your business.

Why aren't my SMS messages working?

If you're forwarding and SMS features aren't functioning, here's why.

Still stuck? Email support — we usually respond within a business day.